Return & Refund Policy
Return Policy
You can return your purchase by sending us an email within 30 days after receiving the item if you aren't satisfied with it. It is sincerely suggested that every customer read the following regulations carefully before purchase:
The delivery guide does not apply to certain selected remote locations as well.
The delivery cost depends on the weight of the product, the origin, the destination, the delivery method and warehouses, and other considerations. Detailed pricing information is visible when checkout.
Return items
1. We accept returns postmarked within 30 days of the original purchase date. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
2. Items must be returned unworn, undamaged with all original tags attached. We do not accept a returned item that's worn, damaged, or altered in any way. You need to pay the shipping cost due to the return.
3. The cost of the return shipping will be charged with the customer.
4. If the customer refuses to sign for the order without reason, case-me.com will refuse to refund.
5. If the customer chooses the wrong model, case-me.com reserves the right to refuse a refund.
6. The customer must ensure that the shipping address is true and valid. If the order cannot be delivered due to an invalid address, case-me.com will refuse to refund.
7. Email us (support@case-me.com) with your tracking number and pictures attached of the received item/package and detailed information to describe the issue. Your request will be processed and confirmed via email on working days usually within 72 hours.
Return address
Room 610, R&D Complex Building, Baoyunda Logistics Center, Baoan District, Shenzhen, Guangdong Province, China
Our Solutions
We'll give you a full refund or exchange if we're responsible for the issue, e.g. quality problems or items missing.
Once your return is received and inspected your refund or exchange will be processed. Most returns or exchange are processed within 5 business days after we receive your package. If you require refund, We’ll issue the refund to your payment account. If you require exchange, we'll send out your new product.
Refund Processing Time
Typically, the refund will be returned to your payment account within 3-5 business days.
Note
1.DO contact our customer service before returning. case-me.com will not be responsible for any returning without notifying us.
2.It will be highly appreciated that you contact our customer service for help before raising any dispute. We are always here to help and provide solutions.
For more information regarding the return policy, you can also Contact us at support@case-me.com.